About Us / FAQ / Policies
Is this Tech Pro?
Yes, Toronto Tools Company is an authorized dealer of Tech Pro Professional products, we now offer online e-commerce shopping and world-wide shipping.
Where are these tools made in?
All the hand tools and specialty kits are made in Taiwan. Autel scanners are made in China and Autoland Scientech scanner are made in Taiwan.
Is this website secure?
This website is powered by Shopify.
Do you offer life-time warranty?
We offer life-time limited warranty on our impact sockets and "box-end" wrench series. All other products carry one year limited warranty. For more details, please email us or call customer service.
Which carrier do you use for shipping?
We use Canada Post for all of our shipping, a tracking number will be provided once the item has reached the post office.
What are your return policies?
We do not accept returns under various reasons, we do not accept returns because of Customs delay or a third party logistic carrier delays.
How do I know this tool works? Or is it the right tool?
Our tools are manufactured to be near identical to the OEM product, the OEM reference numbers are for reference only. We sell aftermarket products only. We encourage these tools for professional use only and please refer to trusted source of instructions and identification of tools.
Alright, I have a broken tool under warranty, how do I exchange it?
Please send RMA products to:
Toronto Tools Company -RMA Dept.
1533 Warden Ave, Toronto, Ontario. M1R 4Z8, Canada.
What are your office hours and contact?
Office Hours: Mon - Fri. 10am - 8pm EST.